Refund policy
Refund & Return Policy
We do not accept returns. For health, safety, and quality-control reasons, all products are final sale and cannot be returned once delivered.
However, we do offer a 30-day refund policy. If you are not satisfied with your order, you may contact us within 30 days of delivery to request a refund.
To be eligible for a refund, please email our support team with:
Your order number
The email used at checkout
A brief explanation of the issue
support@shopvitapeak.com
Refund requests must be submitted within 30 days of the delivery date. Requests submitted after 30 days may not be approved.
If your refund is approved, it will be issued back to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
We reserve the right to deny refund requests that appear fraudulent, abusive, or outside of this policy.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, missing items, or incorrect, please contact us within 7 days of delivery with photos of the package and product so we can review and resolve the issue.
11. Contact Us
For all return inquiries, contact our team at:
📧 support@shopvitapeak.com
We will review your request and respond as quickly as possible. Please allow up to 48 business hours for replies.